Tag Archives: Practices

Supporting new practice staff

A popular programme One Care offers to practices across Bristol, North Somerset and South Gloucestershire (BNSSG) is new staff support.

Launched in April 2020, the new staff support programme consists of six one-hour meetings to new staff joining key roles in the practice – such as a practice manager, partner or lead nurse. These sessions are delivered by our practice support team (PST) and are designed to introduce One Care and the expertise we offer in business intelligence, practice finance, practice operations and more.

Furthermore, the team also offers expertise on working in general practice in BNSSG for those that are new to the area, or are new to the healthcare sector.

One Care have provided ten new staff support programmes to date and a further 15 are currently running across practices and Primary Care Networks (PCNs).

A practice employee who completed the new staff support programme said: “Talking to the One Care experts about practice business, operational and finance management has really helped me to make sense of quite an overwhelming amount of information.”

As well as helping with many different aspects of running practices and offering mentor support to employees, these discussions help One Care to understand the reality and day to day challenges that practices are facing which helps inform and shape the services we offer.

Our One Care Senior Delivery Manager Linda Ruse (nee Buczek) said: “The new staff support programme is very popular and participants consistently tell us how worthwhile they find the support sessions.

“We monitor practice vacancies and contact practices when positions are filled to see if we can help.

“It’s a great opportunity for us to learn about the individual and their respective practice. We develop a positive and ongoing relationship with staff members to ensure One Care helps wherever it can.

“Our practice support team have supported all bar one practice and one PCN in BNSSG, providing more than 300 hours of time and expertise.

“It’s hugely satisfying to help an individual and practice with something they are unsure of, or need more of an insight into, so I would encourage practices to get in touch to see if we can help.”

The new staff support meetings can be virtual, or in-person. The frequency and agenda is very much led by the individual who often has a list of things to discuss. We can also update and answer questions on current BNSSG initiatives.

If you would like more information, please email practice.support@onecare.org.uk.