One Care has appointed Hilary Croft and Nigel Stevens as Independent Non-Executive Directors (INEDs), to strengthen its Board with organisational growth, governance and executive leadership experience.

Both Hilary and Nigel will help to ensure One Care operates effectively, ethically and in the best interests of its members, in addition to supporting our development and making sure member practices are at the centre of decision-making.

Hilary is an experienced Chief Executive, with Board and Trustee experience across non-profit and commercial organisations including Coeliac UK, where she is the Chief Executive Officer. Her experience includes governance, strategy and organisational growth, with a particular focus on balancing social purpose and commercial sustainability.

Nigel has more than 18 years of non-executive Board, governance and executive leadership across the public and private sectors. He has held several senior executive and non-executive roles, including at board level within the NHS, and brings strong expertise in governance, financial oversight, and income generation.

Ruth Hughes, One Care’s chief executive officer, said:

“As One Care continues its mission of empowering general practice, both Hilary and Nigel will play a key role in supporting our member practices to navigate change, influence system decisions and deliver high-quality care.

“Hilary and Nigel bring complementary skills and I’m confident their appointments will help strengthen governance, support innovation and ensure One Care continues to deliver value for its members. It’s a pleasure to have them both on board and I look forward to working closely with them both in the coming months.”

One Care has been awarded a three-year NHS England contract to deliver Vaccination Outreach for all age immunisations in BNSSG from September 2026. One Care is lead provider in a partnership with Sirona care & health and Caafi Health that brings together the strengths of general practice, community healthcare and the voluntary, community and social enterprise (VCSE) sector to focus on people and communities who are least likely to access routine vaccination services.

The Outreach Service will be designed to complement existing vaccination services. One Care invites member practices to complete this Expression of Interest form to understand general practice capacity and appetite to deliver vaccinations. We anticipate practices and Sirona will be subcontracted to deliver vaccinations and would be paid a flat rate of approximately £250 per hour in addition to the item of service fee per vaccination. Caafi Health and VCSE partners would support with outreach, education and delivering clinics.

To hold this contract, One Care has successfully achieved Care Quality Commission (CQC) registration which provides the infrastructure needed to oversee regulated healthcare services while maintaining robust quality and governance standards.

For more information, please contact gpcollaborativeboard@onecare.org.uk.

One Care has published its Annual Review 2025-26, showcasing the impact of our work with, for and on behalf of general practice across Bristol, North Somerset and South Gloucestershire over the past year.

The review reflects how, during a year of significant change, One Care has continued to support general practice while working collaboratively with partners to address shared challenges and opportunities. It showcases our role in bringing together the collective voice of general practice, supporting service delivery, enabling innovation and helping to strengthen primary care as the foundation of our local health system.

The Annual Review explores the support provided to practices, the development of new services and programmes, and our role in bringing together the collective voice of general practice within our local health and care system.

As the GP-owned federation and representative body for general practice in BNSSG, One Care is proud to work alongside colleagues across the NHS, local authorities and voluntary sector to improve outcomes for patients and communities.

Read the One Care Annual Review 2025-26 here or get in touch at communications@onecare.org.uk if you would like a printed copy.

Digital innovators and practice leaders came together to share expertise and new ideas at One Care’s annual Digital Roadshow, giving GP practices the opportunity to directly connect with industry-leading suppliers to support their digital decision-making. 

Our annual Digital Roadshow supports digital transformation across our member practices by giving them the opportunity to meet with suppliers, see live product demonstrations and understand the potential benefits for their staff and patients. It forms part of One Care’s approach to supporting transformation by reducing the evaluation, safety and cost burdens associated with innovation, enabling our members to adopt and adapt with confidence and speed. 

It featured live tech demonstrations and pitches from 15 industry partners, including AccuRx, Heidi Health and Practice Index, plus an interactive market hall where practice colleagues could talk directly to suppliers, give feedback on their products and explore opportunities to work together. 

Rhys Lewis, Director of Digital and Intelligence at One Care, said: “The Digital Roadshow is an opportunity for practices to get out and meet suppliers, give their honest feedback and stay on top of exciting new developments. The high levels of engagement from our members demonstrate why Bristol, North Somerset and South Gloucestershire practices are national leaders for digital innovation. 

“One of my highlights was hearing from our members and seeing the value they gained from investing time outside their practice to learn and share their knowledge and experiences.” 

James Dillon is the founder of Practice Index, which provides HR, e-learning, finance, compliance and rostering tools for general practice. He added: “Events like the Digital Roadshow don’t happen very often, so, I really want to say a big well done to One Care for organising it. 

“Nowadays, you’re seeing people online on Teams or on Zoom – you’re not seeing them in real life – so having the chance to bring people together, meeting our customers face-to-face and potentially meeting some new customers too is just brilliant. It’s great to be able to show people what we’ve been developing and to see what they think.” 

One of the main areas of focus at this year’s Digital Roadshow was around the rapidly expanding use of AI in general practice. One Care worked with 55 general practice partnerships across BNSSG in 2025-26 to pilot Heidi’s ambient voice technology (AVT). Heidi is an AI-powered scribe tool used during patient consultations to automatically transcribe conversations and support clinicians with admin tasks.  

One Care also worked with Healthtech-1to pilot automated patient registrations for 60 member practices last year, with an estimated £307,000 in staff time released as a result. 

Rhys added: “We’ve seen in general practice in the last year that the depth and the breadth of where AI is being used has rapidly accelerated, meaning the number of processes and workflows that we’re now seeing AI embedded within has really increased. 

“Our suppliers spoke to practices at length about new and existing workflows where they’re introducing AI, so it’s really important to be able to support our members by hosting events like the Digital Roadshow to ensure they’re confident and set up to succeed with safely adopting new tech when the right opportunities arise.”  

One Care was proud to take part in Management in Practice (MiP) Bristol, an industry-leading conference connecting practice managers and primary care leaders from across the South West. 

The One Care team welcomed delegates from Bristol, North Somerset, South Gloucestershire (BNSSG) and beyond to its stand to discuss a range of emerging products and support offers. Conversations focused on how bespoke practice support programmes could help general practice teams respond to increasing operational pressures, alongside opportunities to strengthen resilience and improve efficiency. 

As part of the conference agenda, two One Care leaders delivered keynote sessions, sharing their expertise on important challenges facing general practice. 

Rhys Lewis, Director of Digital and Intelligence, explored how practices can take practical steps towards digital maturity. Speaking after his session, he said: “General practice teams are under significant pressure and digital solutions have an important role to play in easing that burden.  

“The key is adopting the right tools – and using those already at a practice’s disposal – in a way that supports staff and improves patient experience, rather than adding complexity.” 

Steve Mowatt, Director of General Practice Support and Operations, also addressed the evolving landscape of practice finance and funding. Reflecting on the discussions, he said: “Financial sustainability remains a critical concern for practices, with many practices often shying away from difficult decisions which may affect their financial future.  

“By sharing insights and practical approaches from across our federation, we can help teams feel more confident in navigating these challenges and making informed decisions for the future.” 

One Care’s involvement reflects its ongoing commitment to working alongside practices to understand their priorities and develop support that delivers real, measurable impact. The organisation is also hosting its own Digital Roadshow on Friday 20 May for member practices, where attendees can explore cutting-edge tools through live tech supplier presentations, engage in networking with peers and learn more about One Care’s digital support offerings. 

To find out more about how One Care could support your practice, please email practice.support@onecare.org.uk for more information. 

One Care has appointed 15 new general practice Clinical Leads to part time, two-year posts, each focused on a different to health priority and aligned to Place-Based Care (Neighbourhoods), Hospital to Community and Analogue to Digital.

Our Clinical Leadership model provides a framework for general practice clinicians to provide leadership and expertise across BNSSG, championing integration between general practice, community and acute services.

Previous Clinical Leads have ensured general practice has a voice in primary secondary interface decisions, influenced pathway development, championed improvements to patient care and unlocked new funding streams for practices.

The new Clinical Leads and their areas of responsibility are:

In addition to the posts above, Sophie Foot has also been appointed as Clinical Lead for HIV, separately funded for 10 months.

If you have any queries or would like to arrange a meeting with any of the new Clinical Leads, please email One Care’s GPCB Office at gpcollaborativeboard@onecare.org.uk.

BNSSG’s Primary Secondary Interface Group (PSIG), made up of general practice and Bristol NHS Group clinicians, alongside GP federation One Care, Avon Local Medical Committee and the Integrated Care Board (ICB), have agreed local guidelines for working together to improve care for patients. The guidelines set out principles for joined up working between staff across different care providers and champion collaboration.

The Primary Secondary Care Interface Guidance and Summary Infographic have been developed by local clinicians for clinicians and set out principles to reduce duplication, clarify processes and improve communication between our organisations. PSIG aims to continue to develop the guidelines and expand them to include BNSSG’s community and mental healthcare partners.

For more information please contact communications@onecare.org.uk.

One Care is pleased to be partnering with Management in Practice (MiP) Bristol, a free conference for practice managers, GP partners and primary care leaders taking place in Bristol city centre on Tuesday 19 May 2026. 

This free, in‑person event unites practice managers, GP partners and primary care leaders for a day of expert insight, practical solutions and networking. The agenda focuses on issues important to primary care teams, including HR essentials such as people, recruitment; retention and wellbeing; practice finance; governance; workforce planning; and using digital tools to optimise workflows and innovation.

As part of the collaboration – a new partnership for One Care – we have used our understanding of general practice to help shape a practical agenda that addresses the shared challenges and opportunities faced by general practice. Our Director of Digital and Intelligence, Rhys Lewis, will lead a session on digital maturity and building a digital-first GP practice and One Care’s Director of General Practice Support and Operations, Steve Mowatt, will speak on practice finance and funding. 

Management in Practice Bristol forms part of a series of local and national events for One Care in 2026. In June, Rhys Lewis and One Care’s Deputy Director of Digital and Transformation, Morgan Daly, will be joined by BNSSG practice representatives to share insights from our AI scribe pilot at the national NHS Confed Expo, the UK’s leading health and care conference, alongside other local events. 

Please click here to find out more about Management in Practice Bristol and to book your free place.

More than 100 general practice and PCN colleagues from across Bristol, North Somerset and South Gloucestershire (BNSSG) recently attended the One Care and GP Collaborative Board Pan-BNSSG Forum to discuss priorities for the new Neighbourhood Health Fund, the future of local healthcare and priorities for general practice.  

The forum gave colleagues the chance to discuss new ways of working under the emerging Neighbourhood model, and featured guest speakers from system partners across BNSSG.  

Attendees, who represented practices and Primary Care Networks (PCNs) from across BNSSG, said they felt it was vital that service design was locally driven under the neighbourhood model in order to accurately reflect the diversity and varying needs of a large population. They felt services should be designed with input from communities and stakeholders, rather than imposed centrally, and neighbourhoods should reflect natural communities as well as organisational boundaries and prioritise continuity of care.  

Dr Jacob Lee, Chair GP Collaborative Board (GPCB), said: “We’re delighted with the number of attendees from across primary care who attended our most recent forum, as this provides an invaluable opportunity for general practice to share ideas, agree on important decisions and, crucially, to speak as one collective voice.  

“We’re really grateful to everyone who gave up their time, including our guest speakers, and look forward to seeing such meaningful discussions be developed alongside our system partners.”  

The Chief Medical Officer of the new Integrated Care Board (ICB) cluster for BNSSG and Gloucestershire, Dr Ananthakrishnan Raghuram, and Dr Rebecca Maxwell, Hospital Medical Director at University Hospitals Bristol and Weston NHS Foundation Trust, both spoke about the importance of working with general practice and ensuring that local people are able to access even more community healthcare services in the future.  

General practice and PCN attendees said that shared data systems are needed across BNSSG, including with acute trusts and the ICB, to support population health planning. It was also acknowledged that general practice should have better representation and input into system-level decisions, and engagement opportunities should be planned with sufficient notice.   

The next Pan-BNSSG Forum takes place on Tuesday 9 June with the Neighbourhood model expected to feature on the agenda once again. If you would like to register your interest in attending, or would be interested in being a guest speaker, please email gpcollaborativeboard@onecare.org.uk to find out more. 

The GP Collaborative Board (GPCB) is the decision-making body in Bristol, North Somerset and South Gloucestershire (BNSSG) for general practices to come together as a single entity, working with other providers as an equal partner in an Integrated Care System (ICS). The Board is made up of voting representatives from each of the PCNs in BNSSG and BrisDoc, as well as non-voting representatives from the localities, One Care and Avon LMC. The GPCB is led by the Chair and Medical Director.

4PCN is a primary care network (PCN) in South Gloucestershire made up of four general practices covering over 54,000 patients.

Dr Becky Pegden, GP Partner at Kingswood Health Centre, represents 4PCN as part of the GPCB. Managing Partner Robyn Clark acts as deputy, joining meetings and voting on the PCN’s behalf in Becky’s absence. This ensures the PCN is consistently represented at the GPCB – giving it a strong voice – and enhances engagement between the GPCB and the practices in the PCN. Having clinical and managerial representation also mean 4PCN brings a wide range of experience, expertise and perspectives to GPCB work.

The PCN representatives facilitate the two-way communication between practices and the GPCB. Ahead of GPCB meetings Becky and Robyn gather the views of their practices on agenda items by emailing out to practice leads and subject matter experts. Often the items for discussion affect practices or require discussion so sharing them in advance is essential. The 4PCN representatives then feed these views into discussion and decision making at GPCB meetings. Following the meetings, Becky and Robyn share key outcomes with their practices by email and at 4PCN’s monthly PCN Board meeting and gather further feedback and responses.

These processes enable the “golden thread” of communication and engagement, and amplify the voices of practices at GPCB level, allowing them to feed into system discussions and decision-making.

Becky and Robyn also support the practices they represent gain a better understanding of the GPCB and its plans by discussing within their PCN the wider strategic aims and goals of the GPCB. This helps practices to know more about the opportunities and benefits for their PCN of taking part in GPCB and system work. Equally it also means Becky and Robyn have a strong relationship with practices and a good understanding of their views which they can represent at the GPCB.

Additionally, Becky and Robyn take part in GPCB workstreams, programmes and representation. Over the past two years, they have been part of the following groups and workstreams on behalf of the GPCB:

• ICB LES steering group
• GPCB governance project
• General practice operational pressure escalation levels (OPEL) working group
• System discussions about care homes and P3 beds
• Strategic Development Fund (SDF) task and finish group

This means they both have a solid understanding of how general practice is positioning itself within the wider health and care system in BNSSG, and means they are developing their own general practice leadership within the GPCB.

For more information please contact gpcollaborativeboard@onecare.org.uk