To help practices improve patient access, identify efficiencies, and explore new ways of working, One Care’s general practice support team (GPS) offers free demand, capacity and activity audits.
The audits monitor the activity within your practice to help to build up a holistic view of your workload, and to provide you with the data to better understand your patient demand and ability to meet it. This also supports your future workforce planning and strategic decision making.
The range of audits capture the volume of patient demand, and gather insights into existing patient pathways, before mapping this against your practice’s capacity. Data is also collected to measure the volume of administrative tasks undertaken by practice teams, to help you identify opportunities to improve processes.
The GPS team is supported in this by One Care’s business intelligence team, who can provide further detail and analysis of population health management that, alongside the audit results, can enhance your practice’s strategic vision.
The digitised audits use Microsoft Forms and are designed in partnership with you to reflect your existing processes and protocols. They are also customised to answer any specific questions or identify data that you would like to find out. Support materials are provided to help you communicate to your practice team about what will be happening and how the information will be used.
The audits take place over a two-week period. When your audit is complete, the GPS team will summarise your data into a concise and streamlined format. They will also provide recommendations and highlight where they and other One Care teams can add value.
If you feel this service would be beneficial to your practice or would like further information, please contact the general practice support team: practice.support@onecare.org.uk