About us
One Care is the general practice federation that represents and supports general practice in Bristol, North Somerset and South Gloucestershire (BNSSG). It is one of the largest GP federations in England, supporting 66 member practice partnerships, which provide care to more than one million patients.
Read more about the support One Care provides to general practice on our About us page.
Working at One Care means being part of a friendly, collaborative organisation where people are trusted to use their judgement and do their best for our members. We care more about the quality and impact of what you deliver than where you are sitting or how visible you are, and we aim to give colleagues the flexibility and autonomy they need to work effectively. Our culture is open, approachable and down to earth, with plenty of opportunity to share ideas, work across teams and make a real difference to general practice across BNSSG.
Benefits
One Care benefits include:
- Generous and fair performance based pay increment structure
- Enrolment onto a salary sacrifice private pension with Royal London, which includes employer contribution of 14.3% of your actual pay and flexibility on level of employee contributions
- 27 days annual leave (plus bank holidays), up to a maximum of 30 days for long service
- Day off for your birthday
- Enhanced family leave pay and paid time off for medical appointments and emergencies
- Paid time off for fertility treatment
- Death in service benefit
- Employee assistance programme offering a range of mental health support including counselling
- Electric vehicle salary sacrifice scheme
- Social activities
- NHS discounts
- Cycle to work scheme
- Holiday trading scheme
Hybrid and flexible working
Work–life balance and flexibility are consistently among the things our colleagues value most about working at One Care. We trust people to manage their time and work in the way that helps them deliver their best, while staying connected to their team and the members we support.
Our hybrid approach enables employees to work from home for up to three days a week, depending on their role and the needs of their team. Our office at Hawkfield Business Park in South Bristol has parking for cars and bikes, good public transport links and space for colleagues to work and connect in person.
The office offers an open-plan hot-desking environment, with bookable rooms for meetings and collaborative work.
Learning and development
Each employee’s induction will include a tailored plan to introduce them to all areas of the business, as well as mandatory and role-specific training.
We want colleagues who are interested in developing their skills or career to have meaningful personal development discussions with their line manager and an agreed development plan that reflects their aspirations and role. One Care sets aside a dedicated learning and development budget each year, and our learning and development policy provides a clear and fair framework for the training and qualifications we will fund.
We regularly support colleagues to undertake professional qualifications and, in 2025/26 alone, funded qualifications for 10 members of our team
How we work together
One Care is a relatively small but varied organisation, with teams specialising in digital; business intelligence; communication; practice support; transformation; and people. We also employ clinical leads who split their time between One Care and substantive roles in practice.
We are proud to have a friendly, visible, and approachable leadership team who are always happy to chat, whether for guidance or to share ideas and suggest improvements.
Every other week, we come together as a whole organisation to share successes, discuss challenges and hear the key updates everyone needs to know from each team. We also hold a monthly deep-dive session, giving colleagues the opportunity to explore a particular topic in more detail, learn from one another and contribute their ideas. For more informal updates and stories, we have our internal newsletter, ‘News at One’.
One Care is currently developing its strategy for 2027–2030 and refreshing its values to support this work, giving colleagues opportunities to help shape how we work and what we want to achieve together.