Our 2024/25 annual round-up report is now available. The report highlights the impact of our support services over the past financial year, along with key updates on our programmes, project outcomes, and financial position for 2023/24 and 2024/25.
Access the full report here.
If you have any questions, please contact us at enquiries@onecare.org.uk.
Since it began in August 2023, the GPCB workforce programme has introduced a number of initiatives designed to ease your practice’s staffing challenges and pressures.
Here’s a brief overview of the programme’s developments so far – all available to you to help with your staff recruitment and support:
To help make staff recruitment easier and quicker for practices by enabling the sharing of potential applicants’ details
A brand new, fully accredited course designed to encourage people to consider general practice as a career choice. The course can also support new staff induction
Our recognition scheme to celebrate members of staff who are really appreciated in their practice
To support staff induction, by introducing new recruits to how general practice works, and how it fits into the wider BNSSG system
With useful information on training suppliers, approved staff agencies, and coaching and mentoring
Full details are available here. If you would like to discuss any aspect of the GPCB workforce programme please contact bryony.campbell@onecare.org.uk.
Our population health management analysts have been working with local GP Dr Claire Hawcroft on a project to extract data on the incidence and prevalence of pelvic floor conditions in Bristol Inner City PCN’s patients. Very little data is available nationally for this condition, and the project aims to get a clear indication of the burden it is putting on primary care.
Phil Gladwin, One Care’s population health analyst said: ‘This project is a great example of how our team can work with practices and PCNs to extract key data in support of service provision.
‘By identifying data for key conditions and associated demographics, we can help practices identify specific patient groups who would benefit from proactive, targeted care. We can also help practices develop strategies for the health needs of all their patients. More targeted services can lead to financial and administrative savings.’
Dr Hawcroft, a GP at Lawrence Hill Health Centre, was undertaking a 12 month population health fellowship with Bristol City Council focusing of promoting women to be more physically active during and after pregnancy.
Dr Hawcroft said: ‘There is a lack of consistent data nationally and locally on the prevalence of pelvic floor dysfunction. This gave us an opportunity, with One Care’s expertise, to interrogate regional primary care data to capture the numbers and prevalence of patients with these conditions.
‘The data has given us an indication of the burden of these conditions seen in primary care. We have also been able to analyse differences by demographic factors such as deprivation, age and ethnicity.’
Data analysis following the project is continuing and final results will soon be shared.
Our population health management analysts have already completed some vital work looking at:
If you would like to discuss how the team can help your practice or PCN please email: business.intelligence@onecare.org.uk
With changes to the GP contract set to take effect this October, this is a good time for practices to reflect on and refine their patient access models. Facing the dual challenges of rising patient demand and the pressures of all-day online access, finding solutions has never been more important.
To support this, our practice support team recently hosted an event bringing together BNSSG practices with colleagues from across Devon and Somerset. The session provided a valuable opportunity to share experiences, explore innovative approaches, and discuss practical strategies for improving access.
Some key themes emerged:
How One Care can support you
We can help you navigate these changes and improve your patient access. Our practice support and digital teams offer a range of services, including:
If you’d like to review or redesign your access model, we’re here to help. Please contact practice.support@onecare.org.uk to discuss how we can support you.
Would you like to explore the potential of technology enabled care and how it can benefit your patients? Our project lead offers a free, interactive course to BNSSG practices to showcase the different types of care technology available and how it can enhance patient care.
The course will also explore how technology can help to support preventative and proactive measures in areas such as hospital admission avoidance, reablement, frailty, cognitive impairment, and supporting long term healthcare management.
The training is open to anyone working in healthcare settings, particularly clinicians, care coordinators, health and wellbeing coaches and social prescribing link workers. Participants will gain an understanding of the types of technology available for care, how to implement these technologies, and the significance of person-centred decision-making.
To arrange training for your practice, please contact digital@onecare.org.uk
Are you looking to improve your practice’s performance and resilience? Our general practice support team (GPS) can provide you with a free practice health check to demonstrate your practice’s efficiency and capability. The check looks at access, workforce, finance, digital, strategy, business continuity and CQC, and can help identify capacity for improvement.
The GPS team takes a guided approach and consults with you by asking a series of questions ranging in complexity to determine your scores in each area. We recommend involving your members of staff who are best placed to discuss each domain and allow up to three hours for the discussion of all areas, to ensure accurate results.
By the end of the exercise, you will be presented with a heat map with scores related to how your practice meets each stage of the questions within each area. The team will also create a list of recommendations on how One Care can support you and add value or signpost you to alternative resources.
Practices who have used this service said: ‘The report was hugely helpful and contained clear and precise recommendations as to next steps we could take. I’m really glad we went through the exercise, and I would strongly recommend it to other practices.’
and ‘It was an excellent meeting and really appreciated by our management team. I would happily advise all to use this service.’
To find out more about a practice health check, please contact the GPS team practice.support@onecare.org.uk
To help practices improve patient access, identify efficiencies, and explore new ways of working, One Care’s general practice support team (GPS) offers free demand, capacity and activity audits.
The audits monitor the activity within your practice to help to build up a holistic view of your workload, and to provide you with the data to better understand your patient demand and ability to meet it. This also supports your future workforce planning and strategic decision making.
The range of audits capture the volume of patient demand, and gather insights into existing patient pathways, before mapping this against your practice’s capacity. Data is also collected to measure the volume of administrative tasks undertaken by practice teams, to help you identify opportunities to improve processes.
The GPS team is supported in this by One Care’s business intelligence team, who can provide further detail and analysis of population health management that, alongside the audit results, can enhance your practice’s strategic vision.
The digitised audits use Microsoft Forms and are designed in partnership with you to reflect your existing processes and protocols. They are also customised to answer any specific questions or identify data that you would like to find out. Support materials are provided to help you communicate to your practice team about what will be happening and how the information will be used.
The audits take place over a two-week period. When your audit is complete, the GPS team will summarise your data into a concise and streamlined format. They will also provide recommendations and highlight where they and other One Care teams can add value.
If you feel this service would be beneficial to your practice or would like further information, please contact the general practice support team: practice.support@onecare.org.uk
Following a successful year, further funding for a One Care project to increase use of the NHS App has been secured.
The NHS App project, led by One Care and funded by the ICB, has been successful in achieving:
Morgan Daly, One Care’s deputy director of digital transformation, said: “Securing another year’s funding is great recognition of the achievements of this project.
“The team has worked hard to help practices and patients alike. We know that increased use of the App will not only help patients manage their care online, it will also help release valuable time for practices by giving patients access to their medical records, test results and the ability to order repeat prescriptions.”
The project has also promoted digital inclusion in the region and has recruited three local VCSE organisations to support this. The project team produced guides for using audio and translation services available in the App, and enrolled local libraries to provide warm spaces with access to devices, connectivity, and 1-2-1 support for patients from a digital champion.
The next steps for the project are to:
To find out more about how the NHS App can benefit your practice and patients please contact nhs.app@onecare.org.uk
Our digital team is here to help your practice make the most of your digital systems and innovative technology.
We can help improve your practice’s digital expertise, to make your processes more efficient and save you time and money. We offer our member practices free hands-on support, resources, and training to help the smooth running and development of your business.
We offer expertise across a range of digital systems, including:
We have also developed a range of searches and protocols to help the working life of practices – all available here.
Join us at our latest digital roadshow – 23 May 2025, 10am-2.00pm, Arnos Manor Hotel, Bristol
As part of our support for practices, we host an annual digital roadshow. This is an opportunity for practice staff to
The tech suppliers you’ll be able to meet include Heidi Health; X-on Health Ltd; Healthtec-1; eConsult; Accurx; Abrace; NHS SCWCS; Hippo Labs; Agilio Software; Klinik Healthcare Solutions; and GP Automate.
Lunch will be provided, and free parking is available. Please register here by Friday 2nd May. We look forward to seeing you there.
Let us know how we can support your practice: digital@onecare.org.uk
As part of One Care’s communications offer to practices, we are now able to develop animated videos to support accessible, meaningful communications with patients.
In a recent project with Bridge View Medical, lead nurses Lauren Pentony and Kirstie Whitelock proposed developing two videos to support patients experiencing leg ulcers.
The videos are intended to help patients recognise a leg ulcer, know when to seek help, prepare effectively for their appointment and support healing afterwards. They will be shown in waiting rooms and will be available online.
The One Care communications team worked closely with Lauren and Kirstie, providing advice and guidance to develop content that would maximise the impact with patients, and support accessibility.
Viv Munday, Bridge View Medical PCN manager said the team at One Care ‘provided great advice and support to our team and the finished product speaks volumes of their professionalism.’
The two animations are now available and can be shared with patients as a link, or can be embedded on practice websites.