As a General Practice Support Specialist, you’ll be part of our General Practice Support team, providing practical advice and guidance to GP practices and Primary Care Networks (PCNs) across BNSSG.

This is a varied, hands-on role focused on helping practices run well and stay resilient- from financial reviews and workforce efficiencies to care navigation, onboarding and supporting new staff, and preparing for CQC inspections.

You’ll also work more intensively with practices supported through the Access, Resilience & Quality (ARQ) programme, helping teams strengthen leadership and culture, improve CQC readiness and outcomes, develop sustainable financial strategies, and use demand and capacity insights to support local resilience across PCNs and localities.

Key responsibilities

• Providing input and expertise to deliver projects as needed, typically these could include operational optimisation, sustainability options and workflow efficiencies.
• Working seamlessly alongside the One Care (OC) team, ICB departments, external providers and practices themselves to deliver projects and solutions relevant to the challenges being faced within General Practice organisations. This includes identifying and managing risk and project outcomes.
• Providing support to OC teams and practices to ensure attention is given to the correct priorities
• Project management and coordination of relevant resources
• Develop resources, where necessary, to assist practices in service and financial optimisation
• Relationship management and benefits realisation working with the practices and associated colleagues
• Developing, with support, the services and/or information required for key practice requirement
• Reporting and ensuring the senior team is kept up to date on progress and risk management
• Delivering operational change and quality improvement initiatives, as required
• Working with practices and PCNs to maximise contractual delivery and income

Skills and experience

We’re seeking someone with:

Essential

• Experience of working at a management or supervisory level in General Practice
• Proven analytical, numeracy and IT literacy skills
• Excellent oral and written communication skills, with strong interpersonal and relationship-building skills
• Able to work effectively within diverse groups and teams, demonstrating sound leadership in managing change
• Able to motivate, negotiate and influence to support delivery and improvement
• Able to encourage innovation and collaborative working
• Motivated by the provision of high-quality patient care, with a continuous improvement mindset
• Positive and adaptable approach to innovation and change
• Strong self-awareness and understanding of how personal style impacts others
• Facilitative and supportive management style, ensuring commitment and influence across the wider health community
• Flexible approach to work

Desirable

• Degree-level education
• Recognised project management qualification, or equivalent level of experience
• Recognised quality improvement and/or change management qualification, or equivalent level of experience
• Experience in the design, development and implementation of NHS projects
• Knowledge of EMIS
• Knowledge of, and recent experience of, current developments in the NHS
• Able to monitor and evaluate project work to support delivery against objectives, timetables and budgets

Benefits

• Generous and fair performance-based pay increment structure
• Enrolment onto a salary sacrifice private pension with Royal London, which includes employer contribution of 14.3% of your actual pay and flexibility on level of employee contributions with a minimum of 3%
• 27 days annual leave (plus bank holidays), up to a maximum of 30 days for long service
• Holiday trading scheme
• Enhanced family leave pay and paid time off for medical appointments, carer’s leave, fertility treatment, bereavement and emergencies
• Death in service benefit
• Employee assistance programme offering a range of mental health support including counselling
• Social activities
• NHS discounts
• Cycle to work scheme

To apply, please send a copy of your cv to people.services@onecare.org.uk

Closing date:  Sunday 17 May at midnight.

When we are in receipt of a high number of applications, we reserve the right to close the advert early.

Interviews days: Tuesday 26^th May PM and Wednesday 27^th May AM