What One Care’s business intelligence team can do for you

What One Care’s business intelligence team can do for you

We all know accurate data is at the heart of service and business decisions, and One Care’s business intelligence team is here to help with exactly that.

Working behind the scenes, our team helps practices, PCNs and local authorities use data to test the effectiveness of their services, and to target and improve patient care. Members of the team are all data experts and the information they provide is an essential future planning tool.

Each practice already has access to its own activity dashboard created by the team, which is updated regularly with key information about performance. But there are other ways practices can make use of the team’s expertise.

Harry Paul, One Care’s head of data, said: “Our experts are here to help practices make sense of their statistics. We’re always looking for new ways to help them extract the right data, and to use that data to shape the services they provide.

“We work with practices to see what’s needed. Often a problem encountered by an individual practice is also an issue for others, so we can work together to create a solution for all.”

A practice might, for example, want to examine data on specific patient cohorts. The team can pull the data for that cohort and demonstrate what interventions they’ve had and if they’re proving successful. Or a practice may want to examine its vaccination statistics so it can more effectively target future clinics.

Harry added: “More recently, we’ve been helping practices ensure they are correctly identifying appointment slots to make sure they’re paid correctly. And we will also be supporting the extended access initiative with a slot mapping exercise.”

On a wider scale, the team produces a monthly report for the Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) covering all aspects of general practice activity. The report includes about 1,200 different searches and the data shows everything from the number of patient contacts and prescriptions given across BNSSG, to how many blood and cholesterol tests were carried out. The report helps the ICB identify trends, and acts as a valuable prediction model.

The team is also working with the ICB and Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) on the NHS mental health services data set, quantifying the volume and type of the workload undertaken by ARRS workers. And with South Gloucestershire Council, Bristol City Council and the ICB on ARTIs (acute respiratory tract infections) – providing weekly reports on how many patients per age group have been diagnosed with a range of respiratory conditions.

In addition to regular reporting and ad hoc projects, the team is also involved in research projects with two UK universities looking at risk predictors, and effective diagnostics for a long-term condition.

Harry said: “The data work we offer saves practices time and money. If a practice has even just a vague idea of what it needs, I’d encourage them to get in touch so we can talk it through and come up with a solution.”

You can contact the team on: business.intelligence@onecare.org.uk


What One Care’s business intelligence team can do for you

What One Care’s business intelligence team can do for you


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