Tag Archives: NHS App

NHS App project

The NHS App project aims to increase the usage of the NHS App, promote digital inclusion, and reduce SMS costs by maximising messaging sent through the NHS App free of charge.

The project, which is funded by the ICB, has been in collaboration with practices across BNSSG, to ensure they understand the benefits of the app, how they can integrate it into their own workflows and how best to support patients in using it. Organisations such as the acute hospitals, AWP, local councils and Sirona sit on the project board and contribute to the project aims.

To reduce traffic to practice phonelines, the project has shared details of community organisations (e.g. public libraries and VCSE’s) with BNSSG practices, to provide patients with support and guidance on how to use the app to manage their care online.

The project has also launched a local communications campaign in which they sent NHS App promotional materials to all pharmacies across BNSSG.

The NHS App project:

  • releases time for practices by streamlining patient access to medical records, test results and ordering repeat prescriptions on the app
  • automates the process for reducing SMS templates and provides practices within BNSSG with the resource to do so, enabling efficient use of SMS messaging – the costs for which are covered by the ICB
  • promotes digital inclusion by engaging patients in one-to-one support sessions to encourage the use of the NHS App through supporting with language barriers and providing access to devices and connectivity

The NHS App project provides free training to staff in general practice on the promotion and functionality of the app. Grace Mander, the project manager for the NHS App project, has said ‘This support has helped practices feel confident about promoting the app to their patients.’

Please reach out to Grace or the team at nhs.app@onecare.org.uk to understand how the NHS App can benefit your practice and your patients.