March 12, 2025
Resolving workplace disputes: mediation services for practices
Our people services team now offers a mediation service to help practices settle disputes and develop healthier working relationships. The service focuses on finding solutions that everyone is happy with, improving communication, and setting clear parameters for future co-working.
Gertruda Grudyte, One Care’s senior HR advisor, said: “A lot of workplace conflict is left to develop and worsen. With early intervention we can help stop issues escalating.
“Our mediation service is informal and voluntary. Mediation can only happen when everyone is open to it and wants it to succeed so we work with both parties to a perceived conflict to make sure they want to be a part of it.
“We don’t apportion blame; it’s about working together to find a way to cooperate and work well in the future.”
What to expect
If you contact our team for mediation, they will arrange a free assessment to discuss the situation. You will be asked questions about the issue, and both parties will be asked if they’re willing to join mediation.
Following the initial assessment, and if both parties are happy to take part, separate and joint meetings are held to work towards a resolution. Due to the confidential nature of the meetings, managers are only told whether or not an agreement has been reached – no details are shared. As well as confidentiality, other careful rules of engagement are followed during the meetings, including honesty, openness, and courtesy.
Cost
The service is offered to BNSSG practices at a day rate of £450, although this can vary depending on the nature of the issue and how the practice wants to deal with it. The initial assessment is free of charge.
To find out more please contact people.services@onecare.org.uk
Resolving workplace disputes: mediation services for practices
