March 18, 2025
One Care Contacts
Member practices told us they would like to have a named representative at One Care, who they could contact directly to ask questions, raise issues, or request support or advice.
In response to this, we’ve set up a ‘One Care contacts’ model, which sees members of the One Care team take responsibility for one or more member practices, being on hand to help with anything they may need.
That could be finding out the answer to a question, putting them in touch with a team at One Care who can help solve a problem, or giving direct assistance on something within their own expertise.
The model aims to build stronger, more consistent relationships between One Care and member practices, and enable them to access One Care’s services and programmes quickly and easily.
One Care’s Chief Operating Officer, Rachel Burton, said: “We hope our practice colleagues will find it helpful to be able to contact a specific person at One Care when they need something. Being able to build those personal, trusted relationships with members of our team will help members get the answers and support they want as effectively as possible.”
