November 15, 2021
One Care support for our practices between July and September 2021
We have published our latest quarterly round-up of strategic changes, information about new One Care projects and a one-page infographic showing the direct support we’ve provided to practices.
This year has continued to be extremely challenging and pressured for the NHS, including in general practice. In early August, One Care reinstated a situation reporting process which our practices could use to escalate any workforce and workload issues they were facing. This enabled One Care to contact practices in need of support throughout August and September, leading to several new guides and tools being published, including the development of the practice activity graphics in the General Practice Intelligence Dashboard.
Through One Care’s new staff support service, twenty-one new members of staff have had their induction to Bristol, North Somerset and South Gloucestershire (BNSSG) general practice. This is a brilliant opportunity for those who are new to general practice or to the area to get a feel for the landscape they will be working in and to understand what One Care can offer to their practice or PCN.
This year, we have provided a range of resources to support practices with managing flu season. This included EMIS searches and protocols, which were published earlier than in any previous year. We also launched the improved flu page in the General Practice Intelligence Dashboard. This year’s data will be updated twice a week and reports on additional cohorts aligned to the 21/22 Investment and Impact Fund indicators.
One of One Care’s key priorities for this financial year is to develop a longer-term subscription model for the organisation that is separate from improved access. We will move to this new model from April 2022. As part of this work, we need to identify current and future practice needs and the value that our members put on different elements of our offer. We started this work earlier in the year by looking at data from the last year around usage of our current services. In July, we met with a working group of practice representatives, who provided us with some initial feedback about what they value most now, and what they would like to see us develop moving forward.
More recently, we sent a survey to all practices to understand which of our services practices value most and how we should structure our subscription. The results will be used by the One Care board and executive team to inform our subscription offer for next year onwards.
There have been several changes within the One Care team in recent months. We appointment our new Medical Director Dr Mark O’Connor in August and some of our existing team members’ role titles have changed to better reflect the work that they and their teams are currently doing: Rhys Lewis is Head of Business Intelligence; Bryony Campbell is Assistant Director (Transformation); and Emma Goulden is Head of Marketing and Communications.
One Care has continued to offer support to the GP Collaborative Board. In July, the GPCB appointed their substantive Vice-Chair, Dr Katrina Boutin, who has now taken up this post. At the end of September, the GPCB announced the appointment of Dr Jonathan Hayes to the role of Chair. Jon will take up his post at the beginning of December. One Care has been offering project management and coordination support to the system-wide initiatives, such as community phlebotomy. Over the summer, this has included running training sessions and publishing additional guidance for all members of the practice team. We have also been part of several projects to support staffing in general practice (including for Covid-19 vaccinations). This has included setting up ten different staff sharing agreements to enable safe movement of staff between practices and other NHS organisations.
If you would like to learn more about One Care, how we work and how we can support your practice, please get in touch.