April 15, 2025
Extended funding for NHS App project
Following a successful year, further funding for a One Care project to increase use of the NHS App has been secured.
The NHS App project, led by One Care and funded by the ICB, has been successful in achieving:
- 30% of BNSSG practices with an NHS App sign up rate of 67% and over of their patients – the highest rate in England
- an increase in the rate of take up of the App
- 5% increase in the number of people who switched their App notifications on – an extra 57,000 people
- an average reduction in practices’ SMS fragment usage rate from 2.38 to 2.35 – a saving of approximately £9,000
Morgan Daly, One Care’s deputy director of digital transformation, said: “Securing another year’s funding is great recognition of the achievements of this project.
“The team has worked hard to help practices and patients alike. We know that increased use of the App will not only help patients manage their care online, it will also help release valuable time for practices by giving patients access to their medical records, test results and the ability to order repeat prescriptions.”
The project has also promoted digital inclusion in the region and has recruited three local VCSE organisations to support this. The project team produced guides for using audio and translation services available in the App, and enrolled local libraries to provide warm spaces with access to devices, connectivity, and 1-2-1 support for patients from a digital champion.
The next steps for the project are to:
- review the accessibility of the App promotional materials
- identify areas within BNSSG with low uptake of the App and understand the reasons for this
- explore how the App could be integrated with secondary care, such as mental health services
- look into how the different levels of functionality offered by different practices affect patients’ experiences
To find out more about how the NHS App can benefit your practice and patients please contact nhs.app@onecare.org.uk
Extended funding for NHS App project
