Overview
One Care’s communications team can support practices with patient-facing and other communication requirements.
We can help you communicate with your patients clearly and effectively, with support tailored to your practice’s needs.
All support is available to One Care member practices through their subscription. If you are outside BNSSG, we may still be able to help. Please contact us using the email address below.
The services available include:
- Creation and development of patient-facing content and / or messaging for projects, issues, groups, and campaigns
- Plain English and readability reviews for existing materials (such as letters, websites, digital screen information, and telephony messaging)
- Social media support and best practice advice – setting up and running an account; posting guidance; responding to/dealing with comments
- Media handling and press enquiry advice and support
- Website content accessibility reviews, and guidance on making changes
- Advice and service comparison for website hosting providers
- Video production for patient information or education
- Internal communications advice
What are the benefits?

Expert advice and support tailored to your practice’s needs

Releases time for practice teams

Clear patient-facing communication can help reduce unnecessary contacts

Strategic use of social media can help improve community relationships and provide early warning of potential issues

Effective internal communications help boost staff morale, retention, and well being