Increasing your QOF score with One Care’s help – Bedminster Family Practice case study

Increasing your QOF score with One Care’s help – Bedminster Family Practice case study

Achieving QOF points can increase a practice’s income. But making sure you’re maximising the opportunities to do so can be complicated and difficult. This is where our practice support and digital teams come in.

In 2022-23 Bedminster Family Practice only achieved 51.4% in its QOF rating – which equated to 326.7 out of a possible 635 points. The practice was struggling to maximise its QOF points and its corresponding funding.

During one of the support sessions for new staff provided by our general practice support team, the lack of QOF income was queried. This led to practice manager Denise Draper being point in touch with One Care’s digital team. The team spent time with Denise in her practice and went through Ardens QOF resources in detail, including the full range of EMIS searches.

And it worked – with One Care’s help, the Bedminster practice doubled its QOF points in 2023-24, up to just over 90%.

Bex Tilling, One Care’s head of digital support, said: ‘Ardens + is funded for every BNSSG practice by One Care. It offers a vast range of searches and templates mapped to QOF coding and it can be overwhelming. We sat down with Denise and went through Ardens with her, reviewing all QOF resources.

‘We also went through the EMIS QOF dashboard which showed Denise how her practice was doing, which patients were being overlooked, and what work was still needed.’

As well as spending time in the Bedminster practice, the team also completed the digital optimisation survey with Denise to see how good the practice’s use of technology was and where there was room for IT improvement.

Added Bex: ‘As well as the more formal help, our teams were also available for ad-hoc calls and enquiries from Denise. The support we offer is covered by the One Care subscription and is free to all BNSSG practices.’

Denise Draper, practice manager at Bedminster Family Practice, said: ‘Thank you to One Care for all the support and training sessions you have provided to the practice over the last 10 months. In particular, for the sessions regarding QOF plus many emails and conversations in between.

‘I have found the help from everyone at One Care to be invaluable for my own development, as well as that of the practice.’

Our teams are here to help you with all aspects of running your practice. If you need support with your QOF points, or have any other query, please get in touch: enquiries@onecare.org.uk


Increasing your QOF score with One Care’s help – Bedminster Family Practice case study

Increasing your QOF score with One Care’s help – Bedminster Family Practice case study


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