About the Role

This role will provide best practice guidance and education to a wide range of stakeholders involved in the Vaccination Outreach Service, supporting safe and effective delivery and helping underserved communities make informed decisions about vaccination. Working closely with VCSE partners, you will help develop culturally appropriate resources, build trusted long-term relationships and support the development of community champions.

You will play an important role in maximising opportunities to reach and engage underserved populations, while working as part of the wider service team. Please note that this post does not hold clinical governance responsibility for the service, which remains with each vaccination delivery partner organisations.

This role will be employed by One Care, but will be seconded into our partner organisation, Sirona Care & Health. 

Key responsibilities

• Develop and deliver a needs-based programme of vaccination best practice training and education for general practice, Sirona, VCSE organisations and underserved communities.
• Work with the Vaccination Outreach Service Manager and wider team to ensure activity is aligned with the service’s strategic goals and can flex in response to changing demand.
• Monitor milestones, KPIs and deliverables, helping to keep plans on track and identifying risks, issues and mitigations early.
• Build strong relationships with internal teams, external partners and system stakeholders, supporting effective communication, collaboration and shared problem-solving.
• Participate in service meetings, workshops and steering groups, contributing to progress, quality assurance and continuous improvement.
• Produce clear reports, dashboards and narrative updates for senior leaders and stakeholders, evaluating outcomes against KPIs and strategic objectives.
• Support change management through training, workshops and communications that help new approaches become embedded and sustainable.
• Maintain accurate documentation and audit trails, ensuring service activity complies with relevant legislation, policies and standards.

Skills and experience

Essential:

• Has experience working with a wide range of stakeholders to understand need and shape responsive services.
• Can design and deliver engaging training and education for diverse audiences.
• Has a robust and up-to-date understanding of vaccination delivery best practice in an outreach setting.
• Understands underserved populations and some of the barriers people may face when engaging with healthcare services.
• Has experience working with the VCSE sector and building effective partnerships.
• Has at least two years’ experience managing services from initiation through to closure.
• Can manage multiple stakeholders effectively, including senior leaders, clinicians and external partners.
• Has experience in risk management, resource planning, performance monitoring and using service management tools.

Desirable:

• A recognised service management qualification, such as PRINCE2, AgilePM or APM.
• Experience of budget management and financial reporting.

We’re looking for someone who:

• Is proactive, organised and able to identify issues early, make informed decisions and develop practical solutions quickly.
• Can work autonomously with minimal supervision, while also contributing positively to a team and supporting others where needed.
• Uses data, metrics and judgement to understand performance, solve complex problems and improve service outcomes.
• Communicates clearly and confidently, building trust and rapport with a wide range of people.
• Can present concise, considered information to support decision-making and keep stakeholders informed.
• Values collaborative working and can advocate for partnership approaches that improve outcomes.
• Is resilient, adaptable and positive about innovation and change, with the ability to navigate complexity and support new ways of working.
• Shows a clear commitment to equality, diversity and inclusion, and understands the importance of reducing health inequalities.

Benefits

• Generous and fair performance-based pay increment structure
• Enrolment onto a salary sacrifice private pension with Royal London, which includes employer contribution of 14.3% of your actual pay and flexibility on level of employee contributions with a minimum of 3%
• 27 days annual leave (plus bank holidays), up to a maximum of 30 days for long service
• Holiday trading scheme
• Enhanced family leave pay and paid time off for medical appointments, carer’s leave, fertility treatment, bereavement and emergencies
• Death in service benefit
• Employee assistance programme offering a range of mental health support including counselling
• Electric vehicle salary sacrifice scheme
• Social activities
• NHS discounts
• Cycle to work scheme