May 27, 2025
Exploring patient access models
With changes to the GP contract set to take effect this October, this is a good time for practices to reflect on and refine their patient access models. Facing the dual challenges of rising patient demand and the pressures of all-day online access, finding solutions has never been more important.
To support this, our practice support team recently hosted an event bringing together BNSSG practices with colleagues from across Devon and Somerset. The session provided a valuable opportunity to share experiences, explore innovative approaches, and discuss practical strategies for improving access.
Some key themes emerged:
- there’s no one-size-fits-all model – practices can tailor their approach to create a system that works for their unique needs
- data is essential – robust data collection and analysis are critical to understanding patient demand and help effective planning
- managing demand without closing the door – practices are looking for ways to remain accessible while coping with increasing pressure
How One Care can support you
We can help you navigate these changes and improve your patient access. Our practice support and digital teams offer a range of services, including:
- hands-on support with care navigation systems
- demand and capacity audits – to help you plan your workforce
- toolkits to support care navigation and access
If you’d like to review or redesign your access model, we’re here to help. Please contact practice.support@onecare.org.uk to discuss how we can support you.
Exploring patient access models
