General Practice Intelligence Reports

Our new analytics service

In October 2018, the analytics team at One Care launched our new service to practices in Bristol, North Somerset and South Gloucestershire: General Practice Intelligence Reports.

Historically, there has been no standard approach to measuring activity within general practice. Consequently, general practice has never been able to reliably and regularly demonstrate the increasing pressure and changing demand placed upon it. This lack of information has both local and national implications. Locally, practices must perform their own analyses if they want to understand how busy they are, or how their patients behave. This requires time and skill that not all practices possess, contributing to the huge differences in ways of working and decision-making processes between practices. Nationally and at a system level, practices are unable to share comparable information about the number of patients that are seen, assessed and treated in general practice. Anecdotally, we know that these numbers are much larger than those reported by acute trusts, but until we are able to see the evidence, acute trusts will continue to benefit from receiving the majority of the NHS budget (in 2017, general practice received less than 10% of the budget[1]).

This new service builds on the analytics work we have done over the last two years and has come from our practices asking us for up-to-date intelligence rather than the annual reviews we had initially provided. The model that we’re developing will extract, analyse and deliver key activity metrics to each practice, including number of telephone calls received and number of appointments used (looking at things including whether patients were seen by a GP/nurse/other and whether it was an on the day or routine appointment). This will allow us to plot trends and will be the first steps towards accurate forecasting of activity in general practice. Practices will also be able to set limits or thresholds, which could inform contingency planning between practices and with hospitals or other healthcare organisations at particularly busy times of year (eg. winter).

Above all, we believe that empowering individual practices by providing them with key business intelligence supports our vision to enable practices to survive and thrive.

[1] British Medical Association (2017) Funding general practice in England

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