May 30, 2018
Texting test results to patients – a pilot
After an excellent case-study session by a local GP at our shareholders’ event in November, a number of practices expressed interest in using text messages to send patients results of investigations and tests. We are now working with the three pilot practices to embed the texting results project and to develop information, create training materials and refine the process for others. These materials will then be shared with all practices as part of a package that they can pick up and integrate into their own way of working. It is estimated that approximately 70% of tests are satisfactory and require no further action, meaning that this way of working can drastically reduce the number of phone calls a practice receives, which improves access for all.
This project has now been added to our list of current projects that support practices with reducing workload.