News

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6 September

“It has revolutionised the efficiency of my communication with patients”

In general practice, everyone is feeling the strain of increased demand, constraints of workforce and income and increasing paperwork. We need to look at ways to reduce
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23 August

One thousand staff trained as frontline programme comes to a close

In August 2016, we launched the Frontline Customer Service training programme in partnership with The Development People. In the first 13 months, we trained 700 members of
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9 August

General practice intelligence reports – our new analytics project

We have made a brand new animation for our practices to inform them about this exciting piece of work that will launch in October. Watch it below!
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27 July

New project launching soon: patient information video library

We're excited to announce that we have teamed up with Health and Care Videos to create a One Care patient information video library for BNSSG practices and their
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We’re excited to announce that we have teamed up with Health and Care Videos to create a One Care patient information video library for BNSSG practices and their patients. This library consists of over 340 simple videos, which can support patients to understand their condition, find simple self-care advice and learn about a wide range of health topics. For the first two months, all practices will be able to access the videos using a link on the One Care website. From 1 October, the videos will go live on the website of any practice who has contacted us to express interest in piloting this new way of working. The trial will then be available for a six month period until 1 April 2019.

We will be carefully evaluating the success of this pilot and will make a decision in early 2019 regarding next steps following the trial period. We are excited to understand more about the benefits this could have for patients and practices in Bristol, North Somerset and South Gloucestershire.