We are working with PhysioNet Bristol, a local partnership of 26 well-established physiotherapy clinics, to offer an MSK assessment service in the early mornings, evenings and weekends. It is now available to every One Care practice across Bristol, North Somerset and South Gloucestershire. Following clinical triage from a GP or nurse or non-clinical triage from a receptionist, patients can be booked in to receive a 30 minute face-to-face consultation with a physiotherapist at a location close to their registered practice. The service is suitable for patients with acute muscle, joint or spine pain who are 18 and over. Their appointment will take place within five working days.
Did you know that one in seven GP consultations are related to MSK conditions? This service means that patients can access services quickly and be seen by a specialist who can give targeted advice. It also releases resources and frees up appointments in GP practices.
In January, there were a total of 855 bookings made into this service. We expect numbers for February to increase further, as a number of practices began offering this service after 1 January. We are currently visiting our practices with a physiotherapist from PhysioNet to explain the service and the benefits for patients and staff.
Patient feedback for the service has been very good so far and we have recently launched a new survey to ensure we are able to monitor patient experience more effectively.
“Seen within a few days. I could attend after work which was perfect and the physio was excellent.”