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30 May

Texting test results to patients – a pilot

After an excellent case-study session by a local GP at our shareholders' event in November, a number of practices expressed interest in using text messages to send
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22 March

How to improve online GP consultations

The final paper from the research our practices participated in during the One Care Consortium e-consultation pilot has been published this week in BMJ Open. The CLAHRC
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7 March

Think data is boring? Think again!

This graphic shows Bristol, North Somerset and South Gloucestershire split into the three CCGs, six localities and finally the 16 clusters with deprivation levels shown for each.
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21 February

A record month for our MSK assessment service!

We are working with PhysioNet Bristol, a local partnership of 26 well-established physiotherapy clinics, to offer an MSK assessment service in the early mornings, evenings and weekends.
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We are working with PhysioNet Bristol, a local partnership of 26 well-established physiotherapy clinics, to offer an MSK assessment service in the early mornings, evenings and weekends. It is now available to every One Care practice across Bristol, North Somerset and South Gloucestershire. Following clinical triage from a GP or nurse or non-clinical triage from a receptionist, patients can be booked in to receive a 30 minute face-to-face consultation with a physiotherapist at a location close to their registered practice. The service is suitable for patients with acute muscle, joint or spine pain who are 18 and over. Their appointment will take place within five working days.

Did you know that one in seven GP consultations are related to MSK conditions? This service means that patients can access services quickly and be seen by a specialist who can give targeted advice. It also releases resources and frees up appointments in GP practices.

In January, there were a total of 855 bookings made into this service. We expect numbers for February to increase further, as a number of practices began offering this service after 1 January.  We are currently visiting our practices with a physiotherapist from PhysioNet to explain the service and the benefits for patients and staff.

Patient feedback for the service has been very good so far and we have recently launched a new survey to ensure we are able to monitor patient experience more effectively.

“Seen within a few days. I could attend after work which was perfect and the physio was excellent.”