About us

About One Care

We are a GP-led organisation that represents practices in Bristol, North Somerset and South Gloucestershire. We have 86 shareholding organisations – every practice in the area except one. Our vision is to enable general practice to survive and thrive. Read more >

What we offer

What we offer at One Care

One Care exists to ensure that the heart of General Practice, so valued by our patients, survives and continues to provide comprehensive, whole-person health care to individuals and their families. Through collaboration, One Care will adeptly provide the scale, innovation and leadership to evolve our services so that General Practice is invigorated and thrives into the future. Read more >

Latest News

Adding to the evidence base: e-consultation research published

13 November 2017

Exciting news! The qualitative element of the research our practices participated in during the One Care Consortium e-consultation pilot has been published today in the online version of the British Journal of General Practice, and

Read more >

Contact One Care

Contact form

Key benefits

  • Video >
  • Video >
  • Info >
  • Info >
  • Info >
  • Info >
  • Info >
  • Info >
  • Info >

Web based access

Patients from a number of practices can now consult with their surgery through their practice websites, and can receive advice from clinicians without having to leave their home. Patients will also have access to a wealth of self-help and pharmacist information.

Read more >

Seven-day access

Patients can now be seen at the weekend if the doctor feels that it is necessary, to potentially avoid a stay in hospital or to support an early discharge.

In the near future, patients can be seen for more routine procedures in our nurse-led clinics.

Read more >
urgent access

Channel shift

One Care is exploring ways to better match patients to the most appropriate person for their condition.

This could be a pharmacist, a nurse practitioner or another member of staff in the practice, and will save time for both patients and staff alike.

urgent access

Process improvement

One Care is working with practices to improve the way they operate and deal with their administration.

More timely and efficient working will save time for patients and staff, reduce errors and lower the risk of duplication.

urgent access

Telephone access

One Care is working with practices to make sure that phone calls are answered efficiently and by the right person. The work of One Care will help practices manage busy periods to ensure the best outcomes for their patients.

urgent access

Patient and staff engagement

One Care listens to the patients and staff of its member practices, and welcomes all feedback and comments.

Input from patients and staff alike helps to shape the work that we do, now and in the future, to be able to offer the right care all the time, every time.

urgent access

Self-care information

Patients will have access to comprehensive self-care information to help manage their healthcare needs, and may be able to treat their condition without having to contact their practice.

urgent access

Service access

Thanks to One Care, patients can trust that their practice will be the ‘first port of call’ for advice and treatment, but can be easily directed to other community services when needed.

This is to help reduce unnecessary visits to Emergency Departments.

urgent access

Shared patient record

As part of One Care’s ambition to provide innovative and responsive 24/7 primary care, information is to be shared across a number of local healthcare providers.

Staff will have access to the relevant information they need to ensure patients always receive the best care.