About us

About One Care

We are One Care, a GP-led organisation that represents and supports practices in Bristol, North Somerset and South Gloucestershire (BNSSG). Established in 2014, we have just over 80 member practices across the area who provide healthcare for around 1 million patients. Read more >

What we offer

What we offer at One Care

One Care exists to ensure that the heart of General Practice, so valued by our patients, survives and continues to provide comprehensive, whole-person health care to individuals and their families. Through collaboration, One Care will adeptly provide the scale, innovation and leadership to evolve our services so that General Practice is invigorated and thrives into the future. Read more >

Latest News

“It has revolutionised the efficiency of my communication with patients”

06 September 2018

In general practice, everyone is feeling the strain of increased demand, constraints of workforce and income and increasing paperwork. We need to look at ways to reduce workload while maintaining patient quality, safety and experience.

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Contact One Care

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Key benefits

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Web based access

Patients from a number of practices can now consult with their surgery through their practice websites, and can receive advice from clinicians without having to leave their home. Patients will also have access to a wealth of self-help and pharmacist information.

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Seven-day access

Patients can now be seen at the weekend if the doctor feels that it is necessary, to potentially avoid a stay in hospital or to support an early discharge.

In the near future, patients can be seen for more routine procedures in our nurse-led clinics.

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Channel shift

One Care is exploring ways to better match patients to the most appropriate person for their condition.

This could be a pharmacist, a nurse practitioner or another member of staff in the practice, and will save time for both patients and staff alike.

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Process improvement

One Care is working with practices to improve the way they operate and deal with their administration.

More timely and efficient working will save time for patients and staff, reduce errors and lower the risk of duplication.

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Telephone access

One Care is working with practices to make sure that phone calls are answered efficiently and by the right person. The work of One Care will help practices manage busy periods to ensure the best outcomes for their patients.

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Patient and staff engagement

One Care listens to the patients and staff of its member practices, and welcomes all feedback and comments.

Input from patients and staff alike helps to shape the work that we do, now and in the future, to be able to offer the right care all the time, every time.

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Self-care information

Patients will have access to comprehensive self-care information to help manage their healthcare needs, and may be able to treat their condition without having to contact their practice.

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Service access

Thanks to One Care, patients can trust that their practice will be the ‘first port of call’ for advice and treatment, but can be easily directed to other community services when needed.

This is to help reduce unnecessary visits to Emergency Departments.

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Shared patient record

As part of One Care’s ambition to provide innovative and responsive 24/7 primary care, information is to be shared across a number of local healthcare providers.

Staff will have access to the relevant information they need to ensure patients always receive the best care.